Privacy Policy - Houston Roadside Assistance

At Houston Roadside Assistance, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store and protect your information.

By using our services or interacting with our website, you agree to the terms of this policy.

1. Information We Collect

• Personal Information: We may collect personal information that you provide directly to us, such as your name, address, telephone number, email address, and payment details when you make a purchase or request a service.  

• Usage Information: We automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, and browsing time. This helps us improve your user experience.  

• Cookies and Similar Technologies: We use cookies and similar technologies to track activity on our website and store certain information. This allows us to offer a personalized experience and improve site performance.

2. How We Use Your Information

• To Process Orders and Provide Services: We use the personal information you provide to us to process your purchases, coordinate the delivery of products such as automotive batteries, and offer roadside assistance.

• To Improve Our Services: Usage data helps us better understand how users interact with our website, allowing us to improve functionality and content.

• For Communications: We may use your contact information to send you notifications about your order, important updates, promotions and special offers, provided that you have consented to receive such communications.  

• For Legal Compliance: We may share your personal information if necessary to comply with the law, respond to legal processes, or protect the rights, property or safety of Houston Roadside Assistance and our customers.

3. Information Sharing

• Service Providers: We share your personal information with third party service providers who help us operate our business, such as payment processors, delivery services, and technology providers. These third parties may only use your information for the specific purposes we have asked them to do.  

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will ensure that applicable privacy standards are maintained.  

• Legal Disclosures: We may disclose your personal information if required to do so by law or in response to lawful requests by public authorities.

4. Security of Your Information

• We strive to protect your personal information by implementing physical, electronic and administrative security measures. However, no data transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

•We will keep your personal information only for as long as necessary to fulfill the purposes set out in this policy, unless a longer retention period is required by law.

6. Your Rights and Options

• Access and Correction: You have the right to access the personal information we have collected about you and to request corrections if such information is inaccurate or incomplete.  

• Objection and Deletion: You can request that we delete your personal information or stop processing it in certain cases, although this could affect our ability to offer you certain services.  

• Communications Opt-Out: You may opt out of receiving promotional communications from us at any time by using the “unsubscribe” link in emails or by contacting us directly.

7. Use of Cookies

• Essential Cookies: These cookies are necessary for the website to function correctly and cannot be disabled in our systems.

• Performance and Functionality Cookies: These cookies allow us to improve the functionality of the website by tracking how visitors interact with it. You can choose to disable these through your browser settings, but this may affect site performance.  

• Advertising Cookies: These cookies are used to display relevant advertisements to you on our site and other websites. You can manage these cookies through your browser settings or through privacy tools available online.

8. Links to Other Websites

• Our website may contain links to third party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

•We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the date of the last update. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact

•If you have questions or concerns about this Privacy Policy or the handling of your personal information, you can contact us at:  

• Email: info@houston-roadsideassistance.com

• Telephone: 713-366-6834

• Address: 9140 Hwy 6 N, Houston, TX 77095  

Thank you for trusting Houston Roadside Assistance. Your privacy is important to us and we are committed to protecting it effectively.